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Frequently Asked Questions


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  1. What are Victory Church Product's phone number and fax number?
  2. What are other ways to contact Victory Church Products?
  3. How do I get a Victory Church Products catalogue in the mail?
  4. How do I sign up for Victory Church Product's email specials?
  5. What is Victory Church Products' shipping policy?
  6. Does Victory Church Products accept C.O.D's?
  7. What is Victory Church Products' return policy?
  8. How do I return an item?
  9. What happens when an item is out of stock?
  10. How long does it take for my website order to be processed?
  11. How long does it take for my phone order to be processed?
  12. Is Victory Church Product's website current with its product listings?
  13. What is Victory Church Products misprints a price on the web or in the catalogue? Can I get the item for the incorrect price?
  14. Where is Victory Church Products located?
  15. What if I don't want to order on the website?
  16. VictoryChurchProducts.com Privacy Policy

  1. What are Victory Church Products phone number and fax number?

    Victory Church Products phone numbers are: 888-267-1557 or 828-890-5683.
    Victory Church Products fax number is: 888-267-1558.

  2. What are other ways to contact Victory Church Products?

    We want to make sure you're happy with your Victory Church Products shopping experience. If you have any questions or concerns about your order, please feel free to contact us via one of the following methods:

    E-mail: customerservice@victorychurchproducts.com
    Phone: 1-888-267-1557 or 1-828-890-5683
    Fax: 1-888-267-1558
    Mail: Victory Church Products
    P.O. Box 430
    Arden, NC 28704

    If you need to contact us regarding issues specifically related to the Web site -- such as server errors, broken links, or incorrect images --please send an e-mail to
    webmaster@victorychurchproducts.com.(Do not write to the Webmaster address for questions about an order you placed on-line; use the customer service address for all such inquiries.)

  3. How do I get a Victory Church Products catalog in the mail?

    You can sign-up for Victory Church Products mail catalog
    here.


  4. How do I sign up for Victory Church Products email specials?

    You can sign up for Victory Church Products email specials
    here.

  5. What is Victory Church Products' shipping policy?
    All orders are charged an $9.86 shipping fee, regardless of order size or value. Customers can elect to expedite shipping by choosing two-day air for an extra $15.00 (total $24.86) or an extra $30.00 for next-day delivery (total $39.86). Note: We only ship to the continental United States. Unfortunately, we cannot process international orders. We ship UPS, and must have a physical address. We cannot ship to a Post Office box.


  6. Does Victory Church Products accept C.O.D.'s?

    Victory Church Product does not accept C.O.D.'s for any reason. Please do not send cash, stamps or C.O.D.'s to Victory Church Products.


  7. What is Victory Church Products return policy?

    We strive to make returns easy and hassle-free. If your product doesn't work for you, we are happy to replace it or refund you the purchase price.

  8. How do I return an item?

    Please contact Customer Service to obtain an RMA Form. We'll pay the shipping charge for your return! Just call 1-888-267-1557 and our customer care specialists will guide you through the process.

  9. What happens when an item is out-of-stock?

    There will be times when an item goes out of stock, back-orders or is discontinued. When we discover you have ordered an item that is currently not available, we will email you regarding the specifics of the out-of-stock item. We will communicate to you in the email when we will be receiving the product, if we will be receiving the product or if there is a replacement product.

  10. How long does it take for my website order to be processed?

    Orders received by 2:00 pm Monday through Friday are processed as they come in. After review, orders are then distributed to our shipping department where products are sent out to the customer within 24 hours. Orders received after 2:00 pm Monday through Friday may not ship until the next day. We do not process orders or ship on Saturday or Sunday, however, your order can be placed on the web at any time.


  11. How long does it take for my phone order to be processed?

    Orders received by 3:00 pm Monday through Friday are processed as they come in. After review, orders are distributed to our shipping department where products are sent out to the customer within 24 hours. Orders received after 3:00 pm Monday through Friday may not ship until the next day. We do not process orders on Saturday or Sunday.


  12. Is Victory Church Products' website current with its product listings?

    We do everything we can to make sure Victory Church Products' web site is current with stock and availability, but there are times when the web site is not current. If you order a product on the website and it is back-ordered or discontinued, you will receive an email informing you of the product's status. This email will contain information regarding the time it will take for an item to be released back into stock or possibly a replacement item. If you do not receive an email after ordering, please call us with your order number: 1-888-267-1557 or 828-890-5683.


  13. What if Victory Church Products misprints a price on the web or in the catalog? Can I get the item for the incorrect price?

    Victory Church Products is not liable for catalog or website misprints. Victory Church Products will make every effort to honor published pricing; however, we reserve the right to adjust pricing due to misprints. If this is necessary, we will contact you before adjusting any pricing on your order.


  14. Where is Victory Church Products located?

    Victory Church Products is located at 142 Airport Road, Arden, NC, 28704


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  15. What if I don't want to order on the website?

    If you prefer, you may mail in your order to us and pay by check or money order. You can call our Customer Care Center to request an order form and current catalog.
    Click Order Form


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